At Hitch-Eez, we aim to deliver your order quickly and safely.
Once your order is confirmed, our team processes it within 1–2 business days. You’ll receive a confirmation email with your tracking details as soon as your package ships.
Estimated Delivery Times:
-
United States: 3–7 business days
-
Canada: 5–10 business days
-
International Orders: 10–15 business days (depending on destination and customs)
Please note that delivery times may vary slightly due to courier delays, holidays, or high-volume seasons.
Shipping Rates
Shipping costs are calculated at checkout based on your location and order weight.
We occasionally offer free shipping promotions — keep an eye out for updates on our website or newsletter!
Order Tracking
After your order has shipped, you’ll receive an email containing your tracking number and a link to monitor your delivery in real time.
Returns & Exchanges
We stand behind the quality of our products and want you to be fully satisfied with your purchase.
If you’re not completely happy, we offer hassle-free returns within 30 days of delivery.
Return Conditions:
-
Item must be unused and in its original packaging.
-
A proof of purchase or order confirmation is required.
-
Return shipping costs are the responsibility of the customer unless the product arrived damaged or defective.
How to Start a Return
-
Contact our support team at support@hitch-eez.com with your order number.
-
Our team will provide return instructions and a shipping address.
-
Once your return is received and inspected, we’ll issue a refund to your original payment method within 5–7 business days.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately at support@hitch-eez.com.
We’ll arrange a replacement or refund as quickly as possible.
Need Help?
Our customer support team is here to help with any delivery or return questions.
Reach us anytime at support@hitch-eez.com and we’ll get back to you within 24 hours.