Privacy Policy

At Hitch-Eez, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase. By using our site, you agree to the practices described below.

1. Information We Collect

We collect information from you when you:

  • Visit our website

  • Place an order

  • Subscribe to our newsletter

  • Fill out a contact or support form

The information we may collect includes:

  • Personal details: name, email address, phone number, and billing/shipping address.

  • Payment information: processed securely by trusted third-party payment providers (we never store full credit card details).

  • Technical data: IP address, browser type, device information, and pages visited for analytics and site improvement.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate order updates and shipping details

  • Improve our website, products, and services

  • Send promotional emails (only if you’ve opted in)

  • Respond to your questions and support requests

We never sell, rent, or trade your personal data to third parties.

3. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us:

  • Remember your preferences and cart items

  • Analyze website traffic and usage trends

You can disable cookies anytime through your browser settings, though some features may not function properly.

4. Third-Party Services

We use trusted third-party tools and services for:

  • Payments: Shopify Payments, PayPal, or other secure gateways

  • Shipping & fulfillment: Courier services to deliver your order

  • Analytics: Google Analytics or similar tools to understand visitor behavior

These services only collect and use data necessary to perform their functions and are bound by confidentiality agreements.

5. Data Security

We implement strong security measures to protect your data from unauthorized access, alteration, or disclosure.
All transactions are processed through SSL encryption for maximum safety.

6. Your Rights

You have the right to:

  • Access and review your personal information

  • Request corrections or deletions

  • Withdraw consent from marketing communications

To exercise these rights, contact us at support@hitch-eez.com.

7. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any updates will be posted on this page with a revised “Effective Date.”

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📧 Email: support@hitch-eez.com
🌐 Website: www.hitch-eez.com